Privacy Policy

Secunderabad Club website and member app — Android, iOS and web

We value the trust you place in us at Secunderabad Club. We view protection of your privacy as a very important principle and we understand clearly that You and Your Personal Information is one of Our most important assets.

This policy explains what personal information the Secunderabad Club website (secunderabadclub.org) and the Secunderabad Club member app collect, why, who it is shared with, how long it is kept, and how a member can ask for it to be deleted.

1. Who is responsible for your information

Secunderabad Club, 220 Picket, Secunderabad, Telangana 500026, India, is the club whose membership records the website and the app display, and is responsible for that information.

The member app and the members’ area of this website are developed and operated for the club by CHS Solutions Pvt. Ltd. (Clubman), which runs the app server and handles information only on the club’s instructions.

The members’ services are only for members of Secunderabad Club. There is no public sign-up: logins are issued by the club to its own members, and where the club issues a spouse or dependant their own club card, that card has its own login.

2. Information we collect

The app does not ask you to fill in a profile. It shows the membership record the club already holds for you, and records what you do in the app and the members’ area.

Every item relates to you, and is used only to run these services for you. None of it is used for advertising, profiling or tracking.

3. Information we do not collect

• Your payment details. Credit Card / Debit Card / Net banking information is not stored on our website/servers — no card number, CVV, UPI PIN or net-banking password. See section 5.
• Your location. The app never asks for location permission.
• Your microphone, contacts, calendar or health data.
• Your camera, photos or files — except when you choose to attach a photo or document to a request, and then only the one item you choose is sent, to the club.
• Your advertising identifier. The app does not track you across other apps or websites.
• Push-notification tokens. The app does not register your device for push notifications or store any device identifier; club notices are shown when you open the app.
• Advertising or analytics. Neither the app nor this website shows advertising or contains third-party analytics, advertising or social-media tracking software.

4. How your information is used

Your information is used only to:

• confirm that you are a member who may sign in, and sign you in — with your password and, where the club requires it, a one-time code sent to your mobile and email;
• show you your profile, ledger and club card balances, and monthly bills;
• let you book rooms (for yourself or a guest), hold banquet halls, buy event tickets and reply to event invitations;
• let you read club notices, events, offers, the newsletter, committee and club contacts, and the member directory — which shows how many members are in each category, never another member's contact details;
• pass your feedback and requests to the club's office;
• take a payment you choose to make — your dues, a top-up of your club card or a room booking — and credit it to your account;
• keep the services secure, put faults right, and meet the club's legal and accounting obligations.

Your information is never sold, rented or licensed, and never shared for anyone else’s marketing.

5. Payments

When you pay the club online — your dues, a top-up of your club card or a room booking — the payment is completed on the secure, PCI-DSS compliant page of a licensed payment gateway (currently Razorpay, arranged through the club’s bank). Your card number, CVV, UPI PIN and net-banking details are entered on the gateway’s own page and are never seen or stored by the app, the website, CHS or the club.

Only online transaction records are stored, for further accounting references: the amount, date, reference number and whether the payment succeeded, which the club needs to credit your account. The gateway handles your payment data under its own privacy policy and Reserve Bank of India rules. The club’s payment and refund terms are in the Club Policies.

6. Who your information is shared with

Your information is shared only with:

• Secunderabad Club — its authorised office staff, who already hold your membership record;
• CHS Solutions Pvt. Ltd. (Clubman)— as the club’s technology provider, strictly to run and support the services;
• the payment gateway and the club’s bank — only what is needed to complete a payment you have chosen to make;
• the club’s SMS and email services — your mobile number or email address and the message, to deliver your one-time codes and the club’s replies;
• an authority — where disclosure is required by Indian law, a court order or a lawful request from a government or law-enforcement body.

Apart from these, Secunderabad Club does not share members’ personal information with any third party outside Secunderabad Club. Each service provider above may use your information only for the purpose the club has given it, and must protect it to at least the standard of this policy.

The website’s Virtual Tour shows Google Street View, served by Google. When you open it, Google receives your device’s connection details under Google’s own privacy policy.

7. Where your information is stored, and for how long

• Your membership, billing and booking records are held in the club's own membership and accounting system, on the club's servers in Secunderabad. The app server is run for the club by CHS Solutions Pvt. Ltd. on servers in India.
• Those records are kept for as long as you remain a member, and afterwards for as long as the club must keep them under Indian tax, company and accounting law.
• Sign-in and security records are kept for up to 12 months.
• Feedback and requests are kept until the club has acted on them, and for as long as its own record-keeping rules require.
• One-time sign-in and reset codes, and member QR codes, are stored only in scrambled (hashed) form and expire after a short time.
• Your password is stored in the club's membership system in encrypted form — never as plain text, never shown in the app and never written to any log. Because the club's system can decrypt it in order to check it, please do not reuse a password you use for banking, email or any other service.

8. Your rights, and how to delete your data

As a member you may, at any time:

• see the information held about you — it is shown to you in the app and the members' area;
• correct it — request a change to your contact details, address or photo in the app, or contact the club's office;
• stop using the services — simply stop signing in, or ask the club to disable your access;
• ask for your app account and its data to be deleted.

Deleting your account. To delete your app account, write to the club at contactus@secunderabadclub.orgfrom the email address the club holds for you, or ask at the club’s office. Your app login, session records and app activity records will be deleted within 30 days of the request being verified. Deleting your app account does not cancel your membership, and does not erase the membership, billing and accounting records the club must keep by law; those stay with the club under its rules and Indian law.

9. Security

• All traffic between your device and the club's server is encrypted (HTTPS/TLS).
• Passwords are never stored as plain text, and the password check is carried out inside the club's database, so your password is never handled in readable form by the app or the app server.
• Where the club requires it, signing in also needs a one-time code sent to your registered mobile and email.
• Sign-in attempts are limited, to resist password guessing.
• A member can only ever retrieve their own record — the server checks this on every request, not just in the app's screens.
• Access to club data by CHS staff is limited to those who need it for support.

It is important for you to protect yourself against unauthorised access to your password and to your computer during online transactions. Please make sure to sign off when you finish using a shared computer for online transaction.

10. Children

The services are intended for members of Secunderabad Club and are not directed at children. Where the club issues a dependant their own club card, their use is the responsibility of the member in whose name the membership is held.

11. Contact us

For any question about this policy, or to ask to see, correct or delete your information:

A request sent to either address about your app account, your data or its deletion will be passed to the club and answered within 30 days.

12. Changes to this policy

Our privacy policy is subject to change without notice at any time; to make sure you are aware of any changes, please review this policy periodically. The updated version is always published at this address with a new date below, and where a change materially affects how your information is used, the club will tell members through the app.

Last updated: 24 October 2026